Last updated: 1 September 2026
At Maxwild Hub we aim to provide reliable automated expense tracking and tax services to streamline your finances. Please review our policy regarding refunds, cancellations and billing.
1. Subscription billing
- Recurring billing. Maxwild Hub operates on a subscription basis (monthly or annual). Subscriptions are billed automatically in advance via our secure payment gateway, Payfast.
- Renewal. Your subscription will automatically renew at the end of each billing cycle unless you cancel it prior to the renewal date.
2. Cancellations
- You may cancel your subscription at any time through your account settings on the platform.
- Upon cancellation, your subscription will remain active until the end of the current billing period, after which your account will revert to a restricted or inactive status. No further charges will be made.
3. Refund terms
- Monthly subscriptions. Payments for monthly subscriptions are non-refundable. We do not offer partial or pro-rata refunds for unused days within a billing cycle once a payment has processed.
- Annual subscriptions. If you cancel an annual subscription within 7 days of initial purchase or renewal, you are eligible for a full refund, less any administrative or processing fees charged by the payment processor. After 7 days, annual payments become non-refundable.
- Service interruptions. In the rare event of extended service downtime caused directly by Maxwild Hub that prevents core platform functionality, refund or credit requests will be evaluated on a case-by-case basis.
4. How to request a refund
If you believe you are entitled to a refund under the terms above, please email solutions@maxwild.co.za with your account details and payment receipt. Approved refunds will be processed back to the original payment method via Payfast within 7–10 business days.
Related
This policy should be read together with our Terms & Conditions.
